Vacant job

We are a first-generation family business operating within car sales and service. Toveks Bil was founded in 1994 by Gregor Tovek, who remains the main owner. We have a total of approximately 760 employees within the group and generate a turnover of about 4.2 billion SEK. We have facilities in 18 locations in Western Sweden and are dealers for Volkswagen, Audi, SEAT, Skoda, Volkswagen Commercial Vehicles, and Scania.

We operate within three different companies, but under one common brand – Toveks Bil.

About the Role

As a Service Advisor with us, you are the face of the company and the hub of the network. You receive our customers, follow them through their service process, and provide support and guidance. A large part of your work is ensuring that customers always feel welcome and that they leave with a positive experience. Your main tasks include digitally creating service and repair orders in our systems, booking customers' cars into the workshop, receiving and handing over vehicles, pricing jobs, and calling customers with price proposals. You will also assess warranty claims, handle insurance cases, process customer complaints, and guide customers. The computer and its systems are your primary work tool, along with the telephone. In your work, you strive to optimize the workshop's productivity and operations.

Your Profile

We are looking for you who have experience from a service trade and thrive in a role with a lot of customer contact. You are used to handling several parallel tasks simultaneously and are solution-oriented. Furthermore, we believe you have commitment and strong personal integrity. We believe you are good at driving your work independently and finishing what you have started. As a person, you have a results focus and strive to develop yourself, the role, and your team.

In the role of Service Advisor, you meet customers daily in our car halls, on the phone, and via email. You will work with market-leading brands and the latest technology in cars, such as connected cars, apps, and electrified vehicles. This places demands on your technical knowledge and interest.

Why Choose Toveks Bil?

With us, you get the security of being part of a large company with good development opportunities in a culture characterized by drive, integrity, and sustainability. We offer benefits, in the form of appreciated staff discounts and wellness allowances, as we value our employees' health. Together at Toveks Bil, we want to be our customers' natural choice while having fun at work and enjoying what we do. We believe that you who fit in with us are a team player and care about both you and your colleagues doing a good job together.

Start date: According to agreement

Work location: Skee/Strömstad

Scope: Full-time, permanent

The position may be filled before the last application day, so please submit your application quickly.

About the Company

We are a family business with a motto – All the way! We see our staff as our success factor, and with us, you should develop and be challenged in your professional role. You have a healthy company and strong brands behind you, and competent colleagues to work side by side with. We are a large, yet simple, uncomplicated, and family-oriented organization where we are close to decision-making. Our operations are largely shaped and driven by our extremely strong brands, all of which are market leaders in their segments. Good traits for thriving with us are positivity, initiative-taking, common sense, and the desire to be part of the winning team.